Frequently Asked Questions
Everything you need to know about our collections and services.
Where does Ludovic de Saint Sernin ship?
We offer worldwide shipping. Delivery times and costs vary depending on the destination and are calculated at checkout.
What is your return policy?
Items can be returned within 14 days of delivery, provided they are in their original condition, unworn, and with all tags attached.
How do I ensure I choose the right size?
Each product page features a detailed size guide. Since many of our pieces are designed with a gender-neutral silhouette, we recommend comparing your measurements to our chart for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
Are your products sustainably made?
We are committed to artisanal craftsmanship. Many of our signature pieces, including our crystal and eyelet designs, are handmade in our Paris studio to ensure quality and minimize waste.
Can I track my order?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor the status of your delivery.